Question 1

Waste

Accepted Answer

Please dispose of your garbage at the recycling station. The containers for the individual recyclables are clearly marked. Please remember the costs that will also have to be passed on to you if the waste is handed over unsorted. Bringing household waste will result in being expelled from the site. There is no option for disposing of organic waste.

Question 2

Opening hours

Accepted Answer

• ReceptionDaily from 8:00 AM to 1:00 PM and from 3:00 PM to 6:00 PM• Mini-Market/ShoppingDaily from 8:00 AM to 1:00 PM and from 3:00 PM to 6:00 PM• SaunaDaily from 12:00 PM to 9:00 PM• Pedal Boat and SUP RentalDaily from 11:00 AM to 5:00 PM. From Monday to Friday, please contact reception. On Saturdays and Sundays, rental is available directly on the beach. Opening hours may vary. The weather forecast is the guideline. Please note that seaweed may accumulate on the beaches and in the water at any time (more frequently during the summer months). This depends on currents, wind, and temperature.•Bicycle and Go-Kart RentalRental bicycles can be booked directly through reception.Go-karts can only be booked online. Pick-up time is from 1:00 PM at reception, and return is due by 12:00 PM the following day.• Campsite Opening Hours 2025From April 1st to November 2nd. The gate is open from 7:00 AM to 10:00 PM.• Camper KitchenFrom 8:00 AM to 9:00 PM• Fitness RoomFrom 8:00 AM to 9:00 PM• Quiet HoursFrom 10:00 PM to 6:00 AM

Question 3

Mini Market

Accepted Answer

For small needs, you can find everything you need in our mini-market.Opening hours: 8:00 am - 1:00 pm			3:00 PM - 6:00 PM

Question 4

Arrival and departure times

Accepted Answer

The allocated parking space is available to you from 1 p.m. on the day of arrival, and the accommodation from 3 p.m.
Out of consideration for other guests, we ask you not to start dismantling the tent and caravan before 7 a.m. on the day of departure. Please vacate the pitch by 12 p.m. and the accommodation by 11 a.m.
Late departure on the day of departure only by arrangement until 6 p.m. and only possible for stays of 3 or more nights

Question 5

Arrival/registration

Accepted Answer

If you have successfully checked in online and have the correct license plate number, you can drive yourself through the barrier to your parking space from 1 p.m. to 9 p.m.
Arrivals with booked accommodation will receive the key at reception between 3:00 p.m. and 6:00 p.m. If you arrive later, please notify us by phone or email.

Question 6

Doctors and pharmacies

Accepted Answer

Emergency departments of the Mühlenkreis clinics
General practitioner doctor's office at Schloss Varenholzerstrasse 76 32689 Kalletal Tel.05755 327
Schloß-Apotheke Varenholzerstrasse 76 32689 Kalletal Tel.05755 9610

Question 7

trips

Accepted Answer

You can find numerous excursion tips on our homepage or in your digital guest directory . Our reception staff will also be happy to advise you.

Question 8

Visitors of overnight guests

Accepted Answer

If you are receiving visitors (day guests), please register them at reception. The price list can be found here: Price List . Visitors must be met at reception. Dogs are not allowed.You cannot receive day guests on the day of departure.

Question 9

pay

Accepted Answer

On your departure day, please check out in your self-service area. You can conveniently make the remaining payment directly there: either via PayPal or credit card, if you provided one with your deposit. The corresponding invoice will also be available in your self-service area after full payment. You can also pay the remaining balance at reception with a debit or credit card.Please note: our barrier will not open on the day of departure without full payment.

Question 10

Bread rolls

Accepted Answer

You are welcome to order your bread rolls a few days before your arrival in the self-service area. There you can view, change, or add to your order at any time. Daily orders are only possible until 4:00 PM. Please pick up your bread rolls between 8:00 AM and 10:00 AM at the mini-market.

Question 11

Bus connection

Accepted Answer

You can find your bus connections at: Westphalia timetable

Question 12

Camper kitchen

Accepted Answer

Our fully equipped camper kitchen is freely available to our guests. Here you can cook, eat and be together. We ask that you leave everything clean and complete so that other guests can also enjoy it.
Opening times are from 8 a.m. to 9:30 p.m

Question 13

Permanent camping

Accepted Answer

We do not offer any additional permanent parking spaces. But since it is so beautiful here, you can of course also visit us as a guest and book directly here.

Question 14

have a shower

Accepted Answer

The use of our sanitary facilities is included in the price.
Nevertheless: water is precious! Use it sparingly.

Question 15

Shopping

Accepted Answer

In our mini-market at reception you will find some everyday necessities.Opening hours: Daily from 8:00 am to 1:30 pm and from 2:30 pm to 6:00 pm.You can find the nearest supermarket for larger shopping trips here:ALDI NorthBraasstraße 1c31737 RintelnEdeka Röthemeier in EisbergenAlbert-Schweizer-Strasse 832457 Porta Westfalica

Question 16

Disposal of feces

Accepted Answer

Sewage/fecal waste disposal
Please dispose of waste water in the drains provided. Allowing wastewater to seep away is not permitted. Special drains are also available for faeces. Please only use sanitary liquids that are biodegradable. You can also get information about this at reception.
You can find our CamperClean opposite the sanitary building 1

Question 17

Bicycle rental / Bicycle tours / Go-kart rental

Accepted Answer

You can book rental bikes directly through our reception. We would also be happy to recommend some cycling tours via Outdooraktiv. You can find them here: Cycling/Hiking ToursGo-karts can only be booked online.Here's how to rent a go-kart:Go to the following page: https://resavio.com/booking/de/2379Select booking date. In the booking system, select the desired date on which you would like to use the go-kart.Specify the number of participants. When booking, indicate that you would like to reserve the go-kart for one person .Make your booking. Complete the booking online by following the instructions on the page.Picking up the go-kart: On the day of your booking, go to reception from 13:00 onwards to pick up the go-kart.Return: Items must be returned to reception by 12:00 noon the following day .

Question 18

Electric car charging point

Accepted Answer

Six charging stations for electric cars are located in the parking lot in front of reception. Please contact reception between 8:00 a.m. and 6:00 p.m. if needed.Use is exclusively for our overnight guests.To avoid overloading the power grid, charging at the parking space is not permitted.

Question 19

Gym

Accepted Answer

The gym is equipped with a combination lock. You can use the gym as often as you like during opening hours. Enter the code and the door will open. You can obtain the code at reception.Please use the fitness room only for exercise and not for showering. Children under 16 must be accompanied by an adult.

Question 20

Grilling/open fire

Accepted Answer

Grilling is generally permitted, but only in a designated grill. Campfires (weather permitting) are permitted at the official campfire site. Please only use dry firewood. Further information is available at reception.

Question 21

dogs

Accepted Answer

2 dogs per pitch and designated chalets, with the exception of fighting dogs, are welcome on our campsite ( dog law for North Rhine-Westphalia ) . Dear dog owner, please remember that there are many children and adults who are afraid of dogs. Please only keep your dog on a leash and do not let him run free, not even on your pitch. If your dog does its business on the campsite, please remove it immediately. If you don't have a bag available, you can find it opposite the reception. Please be particularly considerate of children, for whom a dog can be very dangerous. Information about walking paths and swimming areas can be found here: Camping-with-dog

Question 22

Internet/WiFi

Accepted Answer

The entire area is equipped with free WiFi. You can find more information here: WiFi reception

Question 23

Young people under 18 years of age

Accepted Answer

Young people under the age of 18 are only permitted to stay if accompanied by a legal guardian.

Question 24

Children's program

Accepted Answer

During the summer holidays we offer children's entertainment. Our place also has a children's playroom, a soccer field and a volleyball field. We welcome children who make friends with other children and explore the area together on foot or by bike.

Question 25

Emergency call

Accepted Answer

Please note the following emergency information:
Police: 110
Fire department: 112
Medical on-call service 116117
You can find a defibrillator at the DLRG house

Question 26

Rent a pedal boat or SUP

Accepted Answer

Pedal boats and SUPs are available for rent. Opening hours are from 11:00 AM to 5:00 PM daily.From Monday to Friday, please check in at reception.On Saturdays and Sundays, distribution takes place directly on the beach. Opening hours may vary; the weather forecast is the guideline.Please note that seaweed may accumulate on the beaches and in the water at any time (more frequently during the summer months). This depends on various currents, wind, and temperature.

Question 27

Car/car

Accepted Answer

Out of consideration for our younger guests, vehicles may only be driven on designated paths and at walking pace (5 km/h). Paths and access roads must be kept clear at all times. Please avoid unnecessary car journeys. Guest vehicles may only be parked in the designated parking space.Only one vehicle is permitted per parking space. Additional vehicles can only be accepted if they are registered and sufficient space is available. Vans and trucks are only permitted by prior arrangement. Mopeds and scooters are not allowed on the premises.

Question 28

Post/ Parcels

Accepted Answer

Opposite the reception there is a mailbox which is emptied by the post office
For insurance reasons, no packages are accepted for our guests

Question 29

E-bike / e-scooter and similar

Accepted Answer

Out of consideration for our little guests, vehicles may only be moved on marked paths and only at a walking pace of 5 km/h.

Question 30

Travel cancellation protection

Accepted Answer

We recommend that you take out travel cancellation insurance.

Question 31

Rest periods

Accepted Answer

The peace and quiet of our guests is of utmost importance to us. Should you disturb the peace at night, we will unfortunately be forced to ask you to leave the premises.Quiet hours are from 11:00 PM to 6:00 AM. Please observe these quiet hours for the comfort of all guests.Vehicle traffic on the campsite should be avoided during this time. You can make an emergency call using the emergency button at reception. If there is an urgent reason to leave the campsite during this time, this is of course possible after consulting with the local campsite management or in case of imminent danger. Please ring the bell at reception for this.

Question 32

Cancellation fees

Accepted Answer

The following cancellation fees apply to all bookings and all booking options:
for cancellations up to 43 days before arrival: 0 percent of the confirmed total price,
for cancellations 42 to 29 before arrival: 25 percent of the confirmed total price,
for cancellations 28 to 15 days before arrival: 50 percent of the confirmed total price,
for cancellations 14 to 3 days before arrival: 80 percent of the confirmed total price,
For cancellations 2 days before arrival up to the booked arrival day: 90 percent of the confirmed total price.
The decisive factor for determining the time of cancellation is the time at which we receive the declaration of cancellation. You are free to provide proof that the claim did not arise or did not arise to the required amount, for example as a result of the property being re-rented in whole or in part.

Question 33

Water taps

Accepted Answer

Water taps may not be changed for reasons of hygiene. The fittings must not be fitted with attachments. Disposing of wastewater at the water points is strictly prohibited. Violations can lead to expulsion.

Question 34

Important phone numbers

Accepted Answer

Camping Park Kalletal 05755-444
Emergency call/police 110
Emergency call / fire 112
Lemgo Police 05261-9330
Emergency doctor Rinteln 05721-19222
Ambulance transport 19222
Emergency medical service 116117
Poison emergency number 0228-19240
Schloss-Apotheke 05755-9610

Question 35

WLAN

Accepted Answer

Free Wi-Fi is available here! You don't need a separate Wi-Fi ticket; you can connect directly from your pitch.What are some sources of disturbance at the campsite?- Weather dependent: strong wind, rain.- No direct view of a mast (vegetation, own/other caravan (walls, metal parts), walls of the chalets).- Older devices that do not have a good antenna (and therefore have no transmission power)- electronic devices, microwaves, which can interfere with radio signals, among other thingsWhat should I do if I don't have Wi-Fi?- Do I see a Wi-Fi mast?- Park your caravan in the best possible way to avoid interfering with the Wi-Fi signal (not directly in front of a Wi-Fi mast)- Use a Wi-Fi repeater or extender to receive and amplify the Wi-Fi signal.

Question 36

Tent meadow

Accepted Answer

The tent meadow should be particularly available to guests traveling through with small 1-2 man tents. The size of the tent should not exceed approx. 10 square meters of floor space (corresponding to approx. 230cm x 430cm). Pavilions or other tents are not permitted on the booked campsite.

Frequently Asked Questions